When designing cards, why is the screen blank or an error 2046 displays when I try to select a card?

When attempting to use the SendOutCards card editor to design cards, you may experience a blank, white screen after selecting a card. You may also see an "error 2046". These errors are local computer errors, versus a SendOutCards site error. These errors are associated with the Adobe Flash plug-in that is required for using the card editor system. The following steps below will help you in resolving these errors.

1- Verify that your Adobe Flash plug-in is updated for the web browser you are using. If using Google Chrome, the plug-in should be updated automatically. For all other browsers, you can verify that you have the updated plug-in at the following Adobe link: https://get.adobe.com/flashplayer/ . If the Adobe site prompts you to download the latest plug-in, please download the plug-in and restart the browser after install.

2- After restarting the browser, see if the error continues, if the error is still displaying, move on to step 3.

3- If your Adobe Flash is updated and you still experience the error, a change must be made in the Adobe Flash Global Settings page. To access the settings page, click on the following link while in your web browser: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

4- The Adobe Flash help page will display with the Global Storage Settings panel as seen below. **NOTE: The settings manager looks like an image on the page, but is actually the settings panel**

5- Inside the settings panel, uncheck the box next to, "Store common Flash components to reduce download times." then click confirm, on the ensuing popup box.

6- Restart your browser to complete the resolution for that error.

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