When designing cards, why is the screen blank when I try to select a card?
When attempting to use the SendOutCarrd card editor, to design cards. You may experience a blank, white screen after selecting a card. This error is a local computer error, versus a SendOutCards site error. The error is associated with the Adobe Flash plug-in that is required for using the card editor system. The following steps below will help you in resolving the error.
1-Verify your Adobe Flash plug-in is updated for the web browser you are using. If using Google Chrome, the plug-in should be updated automatically. For all other browsers, you can verify you have the updated plug in at the following Adobe link: https://get.adobe.com/flashplayer/ . If the Adobe site prompts you to download the latest plug-in, please download the plug-in and restart the browser after install.
2-After restarting the browser, see if the error continues, if the error is still displayed, move on to step 3.
3-If your Adobe Flash is updated, and you still experience the error, a change must be made in the Adobe Flash Global Settings page. To access the settings page, click on the following link while in your web browser: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
4-The Adobe Flash help page will display with the Global Storage Settings panel displayed as seen below. **NOTE:The settings manager looks like an image on the page, but is actually the settings panel**
5- Inside the settings panel, uncheck the box next to, "Store common Flash components to reduce download times." then click confirm on the ensuing popup box.
6-Restart your browser to complete the resolution for that error.
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