Can I cancel a card from being printed?

Once the status on a card has be changed from "Pending" to "Fulfilled" the card can no longer be stopped.

When a card is created and sent with the send date as immediate, the card would be able to be edited or canceled up until 11:59pm MST that night. After midnight, the card can no longer be edited.

When a card is set to print on a future date, the card would be able to be edited or deleted up until 11:59pm MST the night before the card is set to print.

1. Click the Account icon in the main toolbar on left side of the screen. 


2. Click the Card History icon on the left side of the screen.

3. Search for the card you wish to stop.

4. Place a check mark to the left of the card.

5. Click the Cancel Card icon at the top of the page.

6. Confirm that you want to cancel the card by clicking on Yes.

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