What does the status on my card mean?
The following is a list of the status' that may show on your card when you view it in Card History.
Pending: The card has been created and is ready to be sent. While it shows as "Pending", you can still edit the card until 11:59 pm, mountain time.
Held: The card has a bad address or corrupt picture on the card. Held status allows you to correct the problem and continue sending the card.
Fulfilled: The card has been printed and it has left our facility, fulfilling the request to print and mail the card.
Tracking Not Available: This status will show for any card that is sent outside of the US. It indicates that the card was printed and mailed and that we do not have the capability to track it. There are rare occasions when there is an error in the system that results in the status being unable to be updated. When this happens, the system will also show Tracking Not Available.
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