Each card and gift sent through the SendOutCards system will go through a four-step validation process to ensure the following are accurate:

1. Address Validation: This step makes sure the address of your recipient is correct. A rejection can occur if that person has moved and is no longer at that address OR if an apartment number is missing from the address.

2. Asset Verification (Images): Rejection can occur if an image does not print as it should, such as stretched images, or if the image is deemed inappropriate and violates the terms in the Policies & Procedures.

3. Fair-Use Policy: Violations against the Fair Use Policy can cause cards to be rejected.  To learn more about the Fair-Use Policy, go to the Approved Downloads section and select SendOutCards Fair-Use Policy.

4. Payment Verification: If the credit card payment fails, the card(s) will be held for payment issues. An email will be sent and a notification will be added to the Account Notification Center. 

*If one of the above cannot be verified, you will receive a notification explaining what needs to be corrected in order for the card and/or gift to be mailed out.  

FAQ

1. How will I know if a card and/or gift has been rejected? 

  • You will receive an email to the address listed on your account explaining the reason for the rejection as well as a notification of the rejection in your Account Notification Center. 

2. Why was I charged for my order three days after creating it?

  • The credit card declined during the first three attempts and wasn’t accepted until the third day after the order was created.

Updated: 05/04/2020

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