To view your current points balance and the expiration date of those points:
- Click Account
- Click Payment Settings to the left
- Below the Primary Payment you will see your points balance.
- If you click Purchase More you will see the expiration dates of each set of points purchased.
As outlined in sections 6.4-6.6 of the SendOutCards Policies & Procedures, points expire per the detailed below.
6.4 Point Expiration
Points are used on a first-in, first-out basis. Any non-subscription points, and points purchased before May 23, 2011 are subject to a maintenance fee. If at any time your account does not show any purchase activity for a period of 18 consecutive months, your account will be deemed as inactive and charged a maintenance fee equivalent to $5.58 per month. This fee covers the cost of image and data storage, any needed hardware, and costs associated with administration of the account. This fee may change based on any increased costs incurred by the company. The maintenance fee will be charged by first applying to outstanding non-bonus points, with a conversion rate of $0.186 per point (includes volume commission payouts) for the purpose of applying the fee, and second by deducting the amount from the expense account. Thirty (30) days following the depletion of all available funds from your account, SendOutCards reserves the right to cancel account and remove all images, data and card history from our system.
6.5 Subscription Point Expiration
The purchase of a subscription with SendOutCards gives you access to all products offered by SendOutCards and includes, but is not limited to the following system features: Card Catalog, Card Editor, Templates, Elements, QR Code Generator, Contact Manager, Campaigns, Photo Store Products, Picture Storage, Access to Training Videos, and Customer Support (phone, email and chat). Bonus points will be awarded each month with the purchase/renewal of subscriptions and unused bonus points will roll over for eighteen (18) months. On the last day of the eighteenth (18th) month any unused bonus points will be deducted from your total point balance. If the account is kept active by purchasing products in a twelve (12) month time period then the points will not expire until twelve (12) full months of inactivity have passed.
6.6 Non-Purchased Point Expiration By way of promotion or courtesy, SendOutCards may add points to any card sending account for free. Any points added to an account free of cost will not carry any volume and will expire on the last day of between the second (2nd) and eighteenth (18th) months from the date they were added to the account. Expiration date will be stated to the account holder at the time the points are added to the account. If no expiration date is stated then the expiration will take place at the end of the eighteenth (18th) month.